01Who we are
Swyfto (“Swyfto,” “we,” “us”) provides AI call answering, missed-call text back, lead reactivation, review funnels, websites and related lead-recovery services to local service businesses.
This Privacy Policy explains how we collect, use and share personal information when you visit swyfto.ai, book a call with us, call or text a Swyfto phone number, or otherwise interact with us (together, the “Services”). Your use of the Services is also governed by our Terms of Service.
02What we collect
Information you give us
- Contact details, such as your name, email address and phone number.
- Business details, such as the name and website of your business.
- Anything you send us, including form answers, emails, text messages and what you say on a call.
Information collected automatically
- Device and usage data, such as IP address, browser and device type, pages viewed, links clicked, the site that referred you, and the date and time of your visit.
- Cookies and similar technologies, including visitor tracking from our customer relationship management (CRM) platform, which helps us recognize returning visitors and connect website visits to inquiries.
Calls and text messages
When you call or text a Swyfto number, we collect your phone number, the content of your messages, call audio, recordings and transcripts, and related details such as the time, length and delivery status of each call or message.
Website chat
The chat on our website is answered by an AI assistant. We keep what you type in the chat and any details you enter in its contact form. If you leave your phone number there, a member of our team may call you back.
Information from other sources
We may receive information from business clients who give us their customers’ contact details so we can provide our Services to them (see section 5), and from advertising partners when you respond to one of our ads.
03How we use it
- To respond to your inquiries and to schedule and hold demo calls.
- To provide, operate, maintain and improve the Services.
- To send the text messages and emails you have agreed to receive.
- To answer, route, record and transcribe calls, and to create call summaries.
- To understand how our website is used and to measure our advertising.
- To prevent fraud, abuse and security incidents.
- To comply with the law and enforce our Terms of Service.
04Text messaging
If you give us your mobile number and opt in, Swyfto may send you text messages. There are two kinds, and you agree to each one separately:
- Account and appointment messages: booking confirmations, reminders, rescheduling notices, and replies to calls and messages you send us, including automated replies from our AI agent.
- Marketing messages: offers, updates and follow-ups about our Services. We send these only if you have specifically opted in to marketing texts.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to receive text messages is not a condition of any purchase. Full program details are in the SMS Program Terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the service providers that deliver our messages, such as our messaging platform and wireless carriers, which process this information solely to send and support the messages you asked to receive.
05When we act for clients
When a business uses Swyfto to answer its calls or text its customers, we process those customers’ information on the business’s behalf and follow its instructions. In that role, the business decides how the information is used, and the business’s own privacy policy applies.
If you are a customer of one of our clients and want to access or delete your information, contact that business directly. We will help them respond.
06AI, recording and transcripts
Calls to Swyfto numbers, and to numbers we operate for our clients, may be answered by an AI agent and may be recorded and transcribed. We use recordings and transcripts to answer and route calls, book appointments, give the business you called a summary of the conversation, and maintain and improve the quality of our Services.
Where the law requires it, callers are told at the start of the call that the call may be recorded.
09How long we keep it
We keep personal information only as long as we need it for the purposes in this Policy, such as while we have an active relationship with you or a client, and afterward as needed for legal, tax, accounting or dispute purposes. Call recordings and transcripts we handle for a client are kept according to that client’s settings and instructions. When we no longer need information, we delete it or de-identify it.
10Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No system is completely secure, so we cannot guarantee the absolute security of your information.
11Your choices and rights
- Text messages: reply STOP to any message to stop receiving texts.
- Emails: use the unsubscribe link in any marketing email.
- Access, correction and deletion: email us to request a copy of your information or to ask us to correct or delete it.
Depending on where you live, you may have additional rights, such as the right to know what personal information we have collected about you, to correct it, to have it deleted, and to opt out of the sale or sharing of personal information or of targeted advertising. We do not sell personal information.
To make a request, email info@swyfto.ai. We will verify your request and respond within the time the law requires. You may use an authorized agent, and we will never discriminate against you for exercising your rights.
12Children
The Services are meant for adults and businesses and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
13Changes
We may update this Policy from time to time. When we do, we will post the new version on this page and change the effective date above. If the changes are significant, we will give more prominent notice.
14Contact us
Questions about this Policy or your information: